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Complaints

& Code of Practice

Glo IT pride in delivering exceptional support services to our partners, we have standards, procedures and robust training skills processes in place to deliver to our goal.

Complaints

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can sometimes go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact your Account Manager or use one of the following methods of contact in the first instance:

By phone: 0204 570 3000

By email: [email protected]

By letter: 86-90 Paul Street, London, Greater London, United Kingdom, EC2A 4NE

Glo IT Complaints

The Financial Ombudsman Service

If you have a complaint about any part of our service, please contact your Account Manager or use one of the following methods of contact in the first instance:

By phone: 0204 570 3000

By email: [email protected]

By letter: 86-90 Paul Street, London, Greater London, United Kingdom, EC2A 4NE

I need help with an existing complaint​

​If you need an update on what’s happening, or to give us more information about an existing complaint, you can contact us using one of these methods:​

  • If you have been given contact details for your dedicated complaint handler, please contact them directly.
  • Call us free of charge from a UK landline or mobile on 0204 570 3000 and choose Option 1.​

Unhappy with a outcome of a complaint?

If for some reason we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the resolution you can refer your complaint to the Financial Ombudsman Service.

If you receive a final response letter from us and you want to contact the Financial Ombudsman Service, you’ll need to do this within 6 months of receiving our letter.

You can contact the service by writing to:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

You can phone them on 0800 023 4567, 0300 123 9123 or 0207 964 1000. You can also email them at [email protected].

Financial Ombudsman Service

Communication Ombudsman

If you have a complaint about any part of our service, please contact your Account Manager or use one of the following methods of contact in the first instance:

By phone: 0204 570 3000

By email: [email protected]

By letter: 86-90 Paul Street, London, Greater London, United Kingdom, EC2A 4NE

I need help with an existing complaint​

​If you need an update on what’s happening, or to give us more information about an existing complaint, you can contact us using one of these methods:​

  • If you have been given contact details for your dedicated complaint handler, please contact them directly.
  • Call us free of charge from a UK landline or mobile on 0204 570 3000 and choose Option 1.​

Unhappy with a outcome of a complaint?

If for some reason we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the resolution you can refer your complaint to the Financial Ombudsman Service.

If you receive a final response letter from us and you want to contact the Financial Ombudsman Service, you’ll need to do this within 6 months of receiving our letter.

You can contact the service by writing to:

Communications Ombudsman
P.O. Box 730
Warrington WA4 6WU

You can phone them on 0330 440 1614. You can also email them at [email protected]

Communication Ombudsman